Shopping online
How do I place an order?
Ordering is easy at GlowMama. Select the items that you would like to purchase and choose your size and colour from the drop down menus. Add them to your shopping cart. You can visit your shopping cart at any time by clicking on the trolley icon in the top right hand corner of the screen. We’ll keep a running tally of your order value and you can view this at any time. Your postage costs will be added at the checkout to show the final cost of your order.
What Methods of Payment do you accept? We accept VISA and Mastercard, Internet Banking Transfers, and Credit card payments over the phone. Please select the option you prefer at the checkout.
Is your site secure?
You can shop confidently on our secure website. Our checkout is protected by 128 bit encryption (SSL). We use DPS Payment Express secure payment gateway. Payment Express is a Visa and MasterCard certified solution, ensuring merchants are PCIDSS (Payment Card Industry Data Security Standard) compliant.
How will I know you have received my order?
After ordering online, we will send you a confirmation email. The contact details you supply will help us to keep you informed about your order.
Can I place an order over the phone?
You are welcome to place an order by phone on (07) 3352 5777 from 9.30am to 4.30pm, Monday to Friday QLD time. Our experienced assistants will be happy to assist you.
When will you process my order?
Once we receive your order we try our best to get it to you as soon as we can. If you order by midday we can generally send it out the same day. We will try and contact you if there is going to be a delay in sending your order.
Are the items I want to purchase currently in stock?
All items displayed on our website are currently in stock at our Brisbane boutique meaning that they are available for immediate delivery. Because we have such a large inventory of products, occasionally our system can be incorrect. In this rare circumstance, we will contact you as soon as possible to notify you of the delay and to provide you with an estimated time for delivery. If you wish not to wait for us to receive more stock of your selected item, we will happily refund your purchase and cancel your order.
How do I know when my order has been shipped?
Once your order has been approved and dispatched you will receive a confirmation email. This email will include a tracking number for your parcel which you can use to trace your delivery on the Australia Post websitehttp://auspost.com.au/track/
Why do you need my personal information and what do you do with it?
We require your contact details and delivery details so that we can get your order shipped to you as quickly as we can. We will ship to the address that you provide us, so please take a little time to ensure that the details you provide are correct. We’d also love for you to include a phone number that we can contact you on during business hours if we have any issues with your order. We will try calling you to discuss any issues, and if we can’t get in touch we will send you an email.
If you chose to subscribe to our newsletter or to follow us on Twitter or Facebook, we wont share your details with third parties, and we promise not to flood your inbox with too many messages. We will keep you informed of upcoming sales and new stock arrivals and you can unsubscribe at any time.
Returns & Refunds
What is your returns policy?
We will happily refund the purchase price of any item you return to us within 14 days of purchase. We just ask that you return garments in the condition they were sent to you - unworn with no odours or marks and original tags attached. We include a returns form in every parcel we send out, simply fill the form in and send your returned item to us. We can't take responsibility for parcels that go missing on their way to our store so please use a form of traceable post.
Can I exchange if the item I purchased is the wrong colour or size?
Yes! Simply fill in our returns and exchanges form that will be included in your parcel and return your unwanted goods to us. We wont charge you any extra postage fees for your first exchange for change of colour or size.
How do I make a return?
We know that judging your size can be tricky as well as knowing what will work best with your new figure, that's why we offer you a full refund or exchange for unworn items returned within 14 working days of purchase. We aim to process all refunds and exchanges within 24 hours of receipt. Return postage costs are the responsibility of the sender. Please consider returning your parcels via registered or express post as we cannot take responsibility for articles lost en route to our store.
LOVE, LOVE, LOVE.....
Join the GlowMama Loyalty Program and we'll show you some lovin'!
Once you spend $300 either online or instore, we'll shout you $15 towards your next spoil. The best thing is you don't need to spend $300 in the one transaction, we'll keep a running tally for you and automatically apply your discount at the checkout. To join simply tick the box at the checkout indicating you want to be a Loyalty Club member